Privacy Policy

Welcome to Parker Bullen LLP’s privacy policy.

Parker Bullen LLP is a law firm and limited liability partnership registered in England under number OC349755 and regulated by the Solicitors Regulation Authority under number 535414. Its registered office is 45 Castle Street, Salisbury, SP1 3SS.

Please read this Privacy Policy carefully to understand why data is being collected and what we do with that data once in our possession.

We may change the privacy policy of the terms of business from time to time by amending this page. Further information about data privacy may be found in our engagement letter with you.

Parker Bullen LLP respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy policy is provided in a layered format so you can click through to the specific areas set out below.  Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.

Important information and who we are

Purpose of this privacy policy

This privacy policy aims to give you information on how Parker Bullen LLP collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter or agree to receive marketing materials.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller

Parker Bullen LLP is the controller and responsible for your personal data (collectively referred to as “Parker Bullen LLP”, “we”, “us” or “our” in this privacy policy).

We have appointed a data protection manager  (DPM) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the using the details set out below.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our DPM the following ways:

Full name of legal entity: Giles Bevan Thomas

Email address: gbt@parkerbullen.com

Postal address: 8 Newbury Street Andover, SP10 1DW

Telephone number: 01264 400500

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 21 July 2021.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Profile Data includes your preferences, feedback and survey responses.

Usage Data includes information about how you use our website and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your personal data collected?

Where we collect personal information from

Data you give to us:

• When you enquire about our services
• When you communicate with us by either telephone, emails and letters
• When you use our website
• When you apply for vacancies directly
• When you send us unsolicited personal data

We may collect personal information about you from third parties during the course of providing our legal services.  The processing of this information will be necessary for the progression of your legal matter and to enable us to act in your best interests as your legal representative.

As a law firm we have an obligation to make you aware of anything that is relevant to your matter. When we obtain information about you from a third party rather than from you directly, we will notify you of any relevant information within a reasonable period and provide you with details including the type of data and source it came from.   Data from third parties we work with:

• Individuals that introduce you to us
• Recruitment agencies
• Social networks
• Other parties involved in the legal proceedings (such as the solicitor acting on the other side)
• Financial institutions (such as banks involved in financing the transaction)
• Other professional services firms (such as accountants and tax specialists)
• Public information sources (such as Companies House)
• Government bodies (such as HM Land Registry for details of your property)
• Law enforcement agencies

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Examples are as follows;

• verify your identity and establish the source of funding in any transaction
• carry out appropriate anti-fraud checks (by conducting online searches using a third-party identity provider).  Please note that this will not affect your credit rating
• communicate with you during the course of providing our services, for example providing you with advice and dealing with your enquiries and requests
• prepare documentation to complete transactions and commence legal proceedings on your behalf.
• carry out obligations arising from any contract entered into between you and third parties as part of your legal matter
• seek advice from third parties in connection with your matter, such as Experts and Legal Counsel
• prevent money laundering or terrorist financing in accordance with financial crime regulations.
• to develop and carry out marketing activities
• to make and manage client/supplier payments
• to collect and recover money that is owed to us
• to manage risk for us and our clients
• to obey laws and regulations that apply to us
• to respond to complaints and seek to resolve them
• to run our business in a proper and efficient way which includes managing our financial position, business capability, planning communications, audit and governance
• to exercise our rights set out in agreements or contracts

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result service purchase, service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use,

To help improve your experience of our site we use content from other sites to help users and improve usability for example Google Maps for branch locators. We also use social sites such as  Twitter and Linked In to allow businesses to communicate with their clients along with analytics to help improve user experience. Parker Bullen doesn’t control these sites and we suggest you read their cookie policy to see which ones they use and how to manage them.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

Based upon the services you need we may pass your details to selected people or organisations (data processors) to carry out certain activities on our behalf. For example, personal information you provide may be disclosed to our agents, who may keep a record of that information.

We may pass your information to any third parties where required to do so in the course of providing legal services, or where we are obliged by law.  This will include, but is not limited to:

• A court or tribunal where we are acting for you in a dispute or litigation
• HM Revenue & Customs, regulators and other authorities
• Our professional indemnity insurer in the event a claim is made against us in order to defend ourselves.
• The solicitors acting on the other side of your matter
• Expert Witnesses or Legal Counsel to obtain advice or assistance on your matter
• Other professionals and service providers (such as insurance brokers, where you wish to take out an insurance policy as part of a transaction)
• Any disclosures to law enforcement agencies where required by law (in particular the prevention of financial crime and terrorism)
•  Our regulators including the SRA, Law Society of Scotland, and Law Society of Northern Ireland in connection with any ongoing regulatory investigation
• The bank or building society or other lender providing finance in the transaction
• External auditors who may carry out independent checks of your file as part of our accreditations

We may also share your personal information if the make-up of Parker Bullen changes in the future:

• We may choose to sell, transfer, or merge parts of our business, or our assets. Or we may seek to acquire other businesses or merge with them.
• During any such process, we may share your data with other parties. We’ll only do this if they agree to keep your data safe and private.
• If the change to our firm happens, then other parties may use your data in the same way as set out in this notice.

At the outset of your matter we may not be aware of all the other parties involved as this will depend on the specific nature of the work.

International transfers

We do not transfer your personal data outside the UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

Sending data outside of the UK

We will only send your data outside of the UK to:

• Follow your instructions
• Comply with a legal duty

If we do transfer information to agents outside of the UK, we will make sure that during the transfer process it is protected in the same way as if it was being used in the UK. We’ll use one of these safeguards:

• Where we need to transfer data to a country within the European Economic Area (EEA), appropriate safeguards and protections are in place under the reciprocal adequacy decision which is in place between the UK and the EEA.
• Where we need to transfer data to a non-EEA country:
  • where possible we will send it to a country with privacy laws that give the same protection as the UK and are the subject of an adequacy decision with the UK; or
  • we will impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the UK; and/or
  • we may also require the recipient to subscribe to international frameworks intended to enable data sharing.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your information for as long as is necessary to:

• Carry out the legal work
• To maintain records according to rules that apply to us
• Establishment or defence of legal claims (for example negligence claims) that could be made against us
• Compliance with legal obligations under EU/UK law (anti-money laundering regulations say your identification and source of funds information must be kept for a minimum period from conclusion of the matter).

Typically, we will store the information for fifteen years from when your matter is closed.

We will hold your personal data that was collected for anti-money laundering purposes for five years, after which it will be destroyed.

As regards the recruited applicants whose data are stored in their personal file, the retention period of their data related to the selection procedure follows the period of storage of the personal file, which is six years.

The retention period for data relating to the non-recruited applicants, and unsolicited personal data the documents related to these candidates are kept for a period of six months after which time they are destroyed.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data such as:

Request access to your personal data.

Request correction of your personal data.

Request erasure of your personal data.

Object to processing of your personal data.

Request restriction of processing your personal data.

Request transfer of your personal data.

Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Complaints about the use of your personal data

If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated by writing to the COLP, Parker Bullen, 45 Castle Street, Salisbury, SP1 3SS.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office. Find out on their website how to report a concern.

Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

If you want us to establish the data’s accuracy.

Where our use of the data is unlawful but you do not want us to erase it.

Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.

You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.